Terms
& Conditions
Introduction:
Ordering You can place your order in any one of the following ways;Submitting your order through this website
Email: alexia@mcclouds.co.za
Telephone: +2760 994 3606
Custom Orders
Please contact us with your requirements and we will provide you with a quote.
Shipping & Delivery
Most of our duvets are made to order and usually take 10 to 15 days working days to manufacture and deliver. If your order is in stock, it will arrive on your doorstep within 7 working days. This may seem a little slow but it is definitely worth it!
International
For international orders please email your order to alexiahechter@icloud.com and we will give you a quotation on delivery fee.
Warranty
McCloud’s offers a 2 year limited manufacturing warranty against materials and workmanship. In the case of damaged products we may be able to assist in repair, however it may be at a certain cost. We stand behind our product’s superior quality and finishing in bringing you long-lasting luxury and comfort.
Returns policy
- Every product is made and packed with personal care and attention and your satisfaction with our products is our priority.
- All products to be checked on delivery. Any claims need to be sent through in writing within 48 hours of delivery. No claims whatsoever will be entertained after 48 hours after the goods have been delivered.
- Please make sure of all the measurements, qualities and quantities ordered, as we will not accept any returns if products are ordered incorrectly by the customer and correctly manufactured by our factory.
- Should there be any issues with the products supplied, returns must be in the original packaging and original condition (unused/unwashed/unmarked).
- Custom made products will not be returned for refund or exchanged.
- Shipping costs will not be refunded unless there is a product or manufacturing fault.
Frequently Asked Questions
1Why choose a Wool Duvet?
There’s nothing quite like wool!
Isn’t the wool extremely warm?
It’s cooler in summer and warmer in winter.
Wool is a natural fibre which regulates the body’s temperature. It’s ultra-light.
Wool can absorb moisture up to 30% of its own weight without feeling damp. This results in a more comfortable sleep and has added benefit for people with arthritis, rheumatism and other muscular problems.
Isn’t the wool extremely warm?
It’s cooler in summer and warmer in winter.
Wool is a natural fibre which regulates the body’s temperature. It’s ultra-light.
Wool can absorb moisture up to 30% of its own weight without feeling damp. This results in a more comfortable sleep and has added benefit for people with arthritis, rheumatism and other muscular problems.
2Can I be allergic to your products?
All of our products are hypo-allergenic.
Wool is naturally dust mite free.
Wool is naturally dust mite free.
3Can we use it near the coast?
Wool also prevents the build-up of mould and dew.
Wool won’t break, shift or mat because it can be bent up to 30 000 times without breaking and recovers to 95% of its original shape after being compressed.
Wool won’t break, shift or mat because it can be bent up to 30 000 times without breaking and recovers to 95% of its original shape after being compressed.